Frequently Asked Questions
Everything you need to know about bringing Palais elegance into your home.
What is the typical delivery timeframe for furniture?
Standard shipping for smaller decor items takes 3-5 business days, while larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service.
Do you offer international shipping?
Yes, Palais ships to over 50 countries. Shipping costs and delivery windows vary by location and are calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track my order status?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier's portal for real-time updates.
Are your materials sustainably sourced?
At Palais, we prioritize ethical craftsmanship. Our wood is FSC-certified, and we partner with artisans who utilize sustainable production methods whenever possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger interior investments.