Returns & Exchanges
At Palais, we want you to be completely enamored with your home selections. If a piece does not perfectly complement your space, we offer a 30-day return window for items in their original, pristine condition.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Parcel
Carefully repackage your items in their original Palais boxing and protective materials to ensure they remain secure during transit.
Attach Shipping Label
Download and print the pre-paid return shipping label provided through our portal and affix it clearly to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing